09 Bed Privacy Policy

09 Bed is an online casino and sports betting platform operated for players in Bangladesh. When this Privacy Policy refers to "09 Bed", "we", "us", or "our", it means the operator of the 09 Bed platform accessible at https://09-bed.net.

09 Bed acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for ensuring that processing is carried out lawfully and fairly.

If you have any questions about this Privacy Policy or about how your data is handled, you can contact us at any time using the details in Section 12.

09 Bed collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third parties such as payment providers.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required by law or where you voluntarily provide such information in the context of a responsible gaming request.

09 Bed uses your personal data for the following purposes:

• Account management: To create and maintain your 09 Bed account, verify your identity and age, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet our obligations under applicable anti-money-laundering, know-your-customer, and data protection regulations.
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
• Platform improvement: To analyse how players use the platform so we can fix bugs, improve features, and deliver a better experience.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

Every time 09 Bed processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations under the account agreement with you — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws — for example, identity verification under anti-money-laundering regulations.
• Legitimate interests: Processing is necessary for our legitimate business interests — for example, fraud detection, platform security, and analytics — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09 Bed does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share necessary financial data with bKash, Nagad, Rocket, and other payment processors to complete your transactions. These providers are bound by their own privacy policies and data protection obligations.
• Game providers: Our game software providers may receive technical data (such as your account ID and session data) to deliver games and calculate results. They do not receive your full identity or financial data.
• Identity verification services: We use third-party KYC providers to verify your identity and age. These providers process your identity documents under strict confidentiality agreements.
• Analytics providers: We use anonymised or aggregated usage data with analytics tools to understand platform performance. No personally identifiable information is shared for analytics purposes.
• Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect safety, or comply with a legal obligation.

All third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection law. We do not permit them to use your data for their own marketing purposes.

09 Bed uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This helps us improve the user experience.
• Preference cookies: Used to remember your settings, such as your preferred language or display options, so you do not have to re-enter them each visit.
• Marketing cookies: Used only if you have opted in to marketing communications. These help us understand which promotions are relevant to you.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform. For more details on the specific cookies we use, contact our support team.

09 Bed retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing consent records: Retained for 3 years from the date consent was given or withdrawn, whichever is later.
• Technical and usage data: Retained in anonymised or aggregated form for up to 2 years for analytics purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you request account deletion, we will delete your data within 30 days, subject to any legal retention obligations that require us to keep certain records.

You have the following rights over your personal data held by 09 Bed. To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days.

Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain. Where we cannot fulfil a request in full, we will explain why.

09 Bed takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration:

• TLS encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher.
• Password hashing: Account passwords are stored as salted cryptographic hashes. We never store passwords in plain text and cannot retrieve your password — only reset it.
• Access controls: Access to personal data within 09 Bed is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: We offer optional two-factor authentication for your account to provide an additional layer of login security.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address vulnerabilities.

Despite these measures, no system is completely immune to security risks. If you suspect that your account has been compromised, contact our support team immediately so we can take protective action.

The 09 Bed platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the platform or provide any personal information to us.

If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account on 09 Bed, please contact us immediately at [email protected] so we can investigate and take appropriate action.

09 Bed may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please get in touch with the 09 Bed team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform.

We aim to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time, in which case we will notify you of the expected timeline within the initial 30-day window.